Connecting your domain

A website works once its domain points to us. Your account shows exactly what that takes for each domain: sign in, go to Domains and open the domain.

Registered with us

If the domain is registered with us and used on one of your plans, there's nothing to change at another company. Once we've registered it, select Yes, connect on the domain's page. Our team creates its DNS records by hand, and we email you when it's done.

Registered somewhere else

Choose one of two ways on the domain's page:

• Use our nameservers (recommended). At the company where you registered the domain, replace its nameservers with ours. We then run all of its DNS, including the records for your website and email. Records you set at that company stop working, so if you use email from another provider, ask us to add its records under DNS changes after the switch.
• Add records. Keep the DNS where it is and add the records listed on the page. Each one has a copy button. Some DNS providers want only the name before your domain (such as www), others the full name: both are shown.

Prefer to have it all in one place? Transfer the domain to us.

Checking that it works

Select Check now on the domain's page: we look its records up and show, for each one, whether it's Found, Not found yet or has a Different value (with what we found). We also check by ourselves: every 15 minutes while you connect a domain, then every night, and we email the account owner when it starts pointing to us.

DNS changes can take a few hours to reach everyone, and a nameserver switch up to 48 hours. If a record still isn't found after that, compare its value with ours character by character.

Changing nameservers or records of a domain registered with us

On the domain's page, ask for a DNS change, for example a TXT record to verify the domain with another service. The account owner can also switch it to other nameservers. Our team carries it out by hand and emails you when it's done. The page lists your requests and their status.