Invoices and billing
How and when we invoice plans, domains and website moves.
For hosting, domains and website moves, we don't take payment at checkout. We set up your services and email you an invoice, and there's nothing to pay until it arrives. Developer services are paid through our reseller Paddle: see Paying for developer services.
What's invoiced when
| What | How it's invoiced |
|---|---|
| Web hosting plans | Invoiced a year at a time, in advance: 12 times the monthly price. |
| Domains | Yearly. |
| Website move | Once: … per website. |
Paying an invoice
Hosting, domain and website move prices are final prices: nothing is added at checkout. Pay each invoice within 14 days, using the payment details on it. See Terms.
Where your invoices go
We email each invoice, with the PDF, to the billing address in your account: the one you ordered with, until the account owner changes it under Billing. The same page lists your invoices with whether they're paid, what renews when, and your orders, including upgrades. See Finding your way around your account.
Renewals
Plans renew every year on the renewal date shown in your account, at the plan's yearly price. Before that date we email you the invoice for the next year, and paying it renews the plan. Don't want another year? Choose Don't continue under Renewal on the plan in your account, tell us, or don't pay the renewal invoice: the plan then ends on its renewal date and you owe nothing more. See Terms.
Upgrades during the year
If you upgrade a plan, you pay the difference in yearly price for the rest of the current year, and we email you an invoice for it. From the renewal date, the new plan's price applies. See Upgrading a plan.
Questions about an invoice
Contact us and include your order number, so we can find it quickly.