How ordering works

You order hosting, domains and website moves online and pay later, by invoice. Here's what happens, step by step. Developer services are bought through our reseller Paddle instead: see Paying for developer services.

1. Add what you need to your cart

Choose a web hosting plan, a domain or a website move, and add it to your cart. If you have a discount code, enter it in the cart. See Using a discount code.

2. Check out

At checkout, enter:

• the domain each plan is for, for example the website domain for a hosting plan
• your name, email address and postal address
• a phone number, company name and notes, if you like (these are optional)
• your company's VAT ID, if you entered a company name: it goes on your invoice

Under When should we start?, choose Start now if you want us to set things up right away, or Wait 14 days and we set nothing up until your 14-day withdrawal period is over. Ordering for a business? The withdrawal right doesn't apply, so choose Start now. See Cancelling an order or a plan.

Then select Buy now, pay by invoice. You'll see your order number straight away.

3. Confirm your email address

If it's your first order, we email you a link to confirm your address, so your invoice reaches you. The link works for 7 days. See Confirming your email address.

4. We set up your services

We set up each service by hand. If we need something from you, we ask by email: for example the transfer code for a domain, or access to your old host for a website move.

5. You receive the invoice

We email you the invoice for your order. Plans are invoiced for 12 months in advance. See Invoices and billing.

Sharing a cart

Your cart is saved in its link. Select Copy cart link in the cart and send the link to someone, for example the colleague who places orders. When they open it, they see the same items and can check out themselves.