Cancelling an order or a plan
Cancelling before we start, your 14-day right to withdraw, and stopping a plan at its renewal date.
How cancelling works depends on how far your order has got. This is a summary: the full rules are in Hosting: cancellation & refunds.
Before we've started
Nothing is charged when you order. If you change your mind before we've set anything up, tell us at hello@my-beast.com or through the contact form, and we cancel the order free of charge.
Within 14 days: your right to withdraw
If you're a consumer, you can withdraw within 14 days of ordering, without giving a reason. Tell us with a clear statement, for example by email to hello@my-beast.com. You can use the model withdrawal form, but you don't have to.
- If you chose Wait 14 days at checkout, we set nothing up until the withdrawal period is over.
- If you chose Start now, you can still withdraw from hosting plans, and you pay only for the days you've used. For example, if you withdraw after 10 days, you pay 10 of 365 days of the plan's yearly price.
- With Start now, your right to withdraw ends for a domain once we've registered it or started its transfer, and for a website move once the move is done.
Stopping a plan
You can cancel a plan at any time. In your account, open the plan or domain and choose Don't continue under Renewal, or tell us which plan or domain. We confirm by email. The plan then runs until its renewal date and doesn't renew. Not paying the renewal invoice has the same effect: nothing renews without your payment.
After the 14 days, the rest of a paid year isn't refunded, except in the cases listed under Refunds after the 14 days. A cancelled domain expires at the end of its paid year, unless you move it to another provider first.
Ordering for a business
The 14-day right to withdraw is for consumers only. Everything else on this page applies to business customers too.